ANSWER KEY Supply and Demand Supply is the amount of goods available at a given time. If there is a lot of something available for sale, the supply is high. If there isn't enough of something available for sale, there is a scarcity. Demand is how many people want the goods that are available. If many people want the goods available, there is high demand. If there aren't many people who want.
Managing demand and supply is a key task of the service manager. Although there are two basic strategies for capacity management, the enlightened service manager will, in almost all cases, deviate.